On my father’s advice, I took out a Personal Contract Purchase Loan (PCP) three times to buy a new car without breaking the bank.
Then the scandal broke and I realized I might have been caught.
I have received unsolicited offers from claims management companies but they seem greedy and aggressive so I only went through the Money Saving Expert website.
I entered the details of my car and financing company, Stellantis. Within a week I discovered that one of my loans involved a discretionary committee. Stellantis promised to contact me again, but I heard nothing.
Recommendation: On my father’s advice, Joanne took out a personal contract purchase loan three times to buy a new car without breaking the bank
When requested, an email was sent back saying the case was closed, without any explanation. After trying other avenues within the company, I received a confusing follow-up email, which seemed to suggest I could be updated this week, but also stated that some complaints would not be dealt with until May next year.
It also said: ‘As this is a developing situation, we are referring customers to the Financial Conduct Authority website.’
Not great, but I still won’t use a claims specialist, most of whom receive huge chunks of compensation.
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